Frequently Asked Questions

Who can get involved?

We want to hear from as many people as possible. This online conversation is open to service users, carers, family members, members of the communities we serve, partners and colleagues within TEWV.

We currently have some questions open to staff and some open to service users and carers. We've created slightly different questions and spaces to make sure what we are asking of you is relevant and meaningful to you.

If you do not work at TEWV please sign up here.

Everyone who works at TEWV has been sent an email with their login details from the automated system. If you have a colleague who hasn't received their login details, please ask them to email support@clevertogether.com.

What if I'm a member of staff and a patient/ carer? As a member of staff you will automatically be sent your log-in details which will give you access to the staff questions. If you're also a patient or carer and would like to access the patient/ carer questions too please register for separate log-in details using a personal e-mail address. This will give you access to the patient/ carer questions. What is an online conversation?

An online conversation operates much like a workshop you might have attended before, but better. You can make suggestions, post comments, vote on the contribution of your colleagues, or simply watch and listen. All contributions to the workshop are anonymous, providing a safe environment for all to contribute and it is accessible at work or via any mobile devices.

Being anonymous, contributions will also be judged on their content, not because of who is making the suggestion.

When is the online conversation open?

We have listened to your feedback from our first Big Conversation. This workshop will be open 24 hours a day, 7 days a week. We will only be actively moderating the workshop between 9am-5pm Monday to Friday. In order to ensure everyone’s safety we may need to adjust the times the workshop is open. If this happens we will let participants know our rationale and the new opening times.

What can I post?

We welcome all ideas, whether they are potentially controversial or about difficult topics. However, We expect you to be respectful with your contributions. Accordingly, we have two simple golden rules:

We do not allow ideas or comments which are critical of a specific individual. These will either be amended to anonymise the individual, or hidden completely from view.
We do not allow any ideas or comments that could reasonably be described as abusive or considered to be bullying, harassment, assault or a threat of violence. Such ideas will be hidden and may also lead to further action, depending on their severity.

Clever Together will contact you anonymously through their automated email system if you have broken either of these rules.

All comments should be in line with our Trust values- be respectful, compassionate, and take responsibility for your contributions.

Who can I contact if I am having difficulty?

The platform is provided by our independent partners, Clever Together. If you're having difficulty using the platform, please email them directly at support@clevertogether.com

Will my comments on the platform be anonymous?

Any contributions you submit in the discussion platform will be visible to others taking part in the conversation. However, your personal details will not be visible on the platform. The only reason we would find out the author's identity is if a contribution raises safety concerns.

How will the online conversation be moderated?

This online conversation is being facilitated by a small team of TEWV staff, with support from Clever Together.

In order to facilitate the workshop the facilitation team may need to:

Move some ideas to other sections of the online conversation, if that’s where they more logically fit.
Split some ideas that contain discuss multiple topics in one post. If your post contains more than one idea, the facilitation team may choose to break the post up into multiple posts and submitted them into relevant streams
Edit or remove ideas that do need meet the online conversation guidelines. Any posts containing offensive or abusive material may be edited or removed. If any participant feels that the contribution breaks our golden rules they can report it using the report function. This may mean that the contribution is temporarily hidden from view until a facilitator has reviewed it. In the majority of cases the contributions are reinstated after they have been reviewed. While contributions may be uncomfortable for some to read, it is rare that they break the rules. It is very rare that a contribution is permanently removed.

If you receive an email saying we’ve merged/split/edited/removed your idea please note this does not mean we’ve identified you as the author of the idea. The emails are automatically generated through the system.

In the rare occasion that a contribution is removed from the online conversation it is logged, along with the reason and the name of the admin team who removed it. The log is reviewed by Clever Together to ensure only contributions that break the rules of the online conversation are removed.

Do I have to make comments or post ideas?

No. You can log in and watch the discussion or use the like and dislike buttons to submit your views. We believe that everyone in the trust has something to contribute.

Will anybody else at the Trust know if I take part in the online conversation?

The online conversation is managed by a small team at TEWV, with support from Clever Together. No one within the Trust will be able to identify what you have personally said in the online workshop. They will be able to move contributions into the relevant places or on rare occasions remove/edit a contribution.

The team will be able to run reports to show how many people from each directorate or staff group have participated in the online conversation but we won't be able to see which individuals in those groups have participated.

The admin team can use the platform to automatically send emails to contributors. Any emails from the platform will be automatically generated via the system, no-one will know who the system is emailing in this regard unless you choose to come forward.

How will my data be used

You can find out how we will use your data in our privacy policy.

Our safeguarding responsibility:

We recognise that thinking about your experiences of mental health and accessing services can be distressing. We’re not able to provide immediate crisis support through this website, so if you need to talk with someone urgently there are a few options below:

contact the crisis team on 0800 0516171;
contact your care team;
go to A&E or dial 999;
call Samaritans on 116 123 or email jo@samaritans.org.

If, from your responses on the platform, we are worried about your health and safety we are duty bound to act. In this circumstance we would seek to make contact with you via email to offer support. While this email would be personal to you, the address would be generated through the system and the admin team would not know your name or email address.